Golden Butterfly Style Ring

• Material: Metal
• Size: 16, 17,18
• Intricate Design
• Helpful Info: Keep Jewelry Away From Water and Chemicals
• Remove During Physical Activities
• Store Separately in a Soft Pouch
• Product Code: RLRM040

At ReLuxe Rack, we are committed to delivering the correct products to our valued customers. In the rare event that you receive an order containing incorrect items or products different from what you originally selected, we apologize for any inconvenience caused. We have established the following procedure to address such situations:

A. Notification of Discrepancy

• Please promptly notify our customer support team within 7 days of receiving the incorrect or different product. You can reach us via [contact information, e.g., email or phone].

B. Providing Essential Information

• To expedite the resolution process, kindly provide the following information:
  • Your order number
  • A detailed description of the incorrect or different product received
  • Supporting photographs or evidence, if applicable

C. Return Instructions

• Depending on the nature of the discrepancy, our dedicated customer support team will provide clear and concise instructions on the return process. We may issue a prepaid shipping label or coordinate a courier pickup for the incorrect product's retrieval at no additional cost to you.

D. Refund or Replacement

• Upon receipt and verification of the returned item, we will promptly proceed with the resolution of the issue as per your preference. This may include processing a refund or arranging for the correct product to be dispatched to you.

Kindly note that adherence to the 7-day reporting timeframe is crucial to ensure an expeditious resolution. We appreciate your understanding and cooperation in such unforeseen circumstances.

Should you have any inquiries or concerns regarding our returns and refund process for incorrect deliveries, please do not hesitate to reach out to our responsive customer support team.